Intellectual Property Rights
The material contained on this website is protected by copyright.
Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web-site, or create any other material using material on this web-site, without obtaining the prior written consent of Radio Rentals Australia Pty Limited.
This website may contain links to website of third parties ("external sites").
The links are meant for the convenience of users only and should not be construed as any endorsement, approval, recommendation or preference by Radio Rentals of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.
Radio Rentals makes no warranties and accepts no liability in relation to material contained on external sites.
Disclaimers and Limitation of Liability
Radio Rentals makes no warranties of any kind regarding this website, including but not limited to any warranty as to:
- Fitness for a particular purpose; or
- That these pages, or the server that makes them available are free of viruses or other harmful elements that may interfere with or damage the operation of your computer systems and such warranties are expressly disclaimed.
It is your responsibility to verify any information before relying on it.
To the fullest extent permitted by law, Radio Rentals disclaims all liability in relation to your use of this website, including but not limited to:
- Any loss or damage howsoever caused (including negligence), which may be directly or indirectly suffered in connection with use of this web-site;
- Any special, indirect, exemplary, or consequential damages or any damages whatsoever (whether that liability arises under contract, tort, or statute), including without limitation, loss of revenue and loss of or damage to data, suffered or incurred in connection with this web-site; or
- Interference or damage to your computer systems in connection with use of this website or an external site.
Radio Rentals Standard Credit Approval Process
All applications for rental made via this website are subject to and must comply with Radio Rentals standard credit approval criteria.
Protecting your privacy
Radio Rentals and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act"). This is in addition to our existing obligations under the Privacy Act.
What personal information do we collect and hold?
In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name and can include your current address, previous addresses, email address, date of birth, gender, marital status, drivers license number, telephone/mobile numbers, financial information (including credit history), bank account and credit card details, place of employment, position within the organisation, personal references and products and services we provide to you. If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.
How do we collect personal information?
Radio Rentals collects personal information in a variety of ways. Predominantly we will collect information directly from you either by telephone, in person or in documentation such as your application form. There may be occasions when we collect information from publicly available sources or third parties such as a referee provided by you, a credit reporting agency or insurer of your household contents.
How we use personal information?
The primary use of the personal information we collect about you is to assess your application and manage your account with us. This involves:
- Conducting credit and reference checks;
- Providing you with the products and services you require;
- Administering your account;
- Billing and collection of debts;
- Servicing our relationship with you.
In addition we may use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you.
Disclosure of personal information
We may use or disclose your personal information to organisations outside Radio Rentals, for purposes relating to the management of your account with us. Such organisations include:
- Service providers who manage the services provided to you including
- Mailing systems
- Maintenance and repair services
- Debt recovery operations
- Market research
- Credit reporting agencies
- Our professional advisers, accountants, lawyers, auditors
- Credit providers
We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles.
Radio Rentals takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information. As a condition of working at Radio Rentals all our employees sign a confidentiality agreement.
How to access and amend personal information
On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Radio Rentals reserves the right to charge a fee for providing access to your information. To protect your personal information, the request to Radio Rentals must be in writing and can be sent by letter or facsimile. All correspondence should be addressed to:
The Privacy Officer, PO Box 452, Regents Park, NSW, 2143 Or Faxed to (02) 9101 5033.
Our objective is to respond to any request within a reasonable timeframe.
We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can contact us on 1300 617 862 or write to The Privacy Officer C/-PO Box 452, Regents Park, NSW, 2143 to do this.
Complaint lodgment and resolution
Radio Rentals is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with the person you have been dealing with or our local branch. We will attempt to resolve any complaint within 10 working days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.